Browse our Frequently Asked Questions (FAQs)
Advice, guidance and help with using various software packages
Sub-categories
Databases | Endnote |
Excel | Maple |
Matlab | Powerpoint |
Programming | Scanning and images |
SPSS | Microsoft OfficeAll MS Office applications including Word, Excel and Powerpoint |
- Why do I see a 'validation failed' message when trying to open Software Hub?
- How can I obtain software through IT Services?
- What software do IT Services general purpose PCs, iMacs and Linux have?
- Nvivo crashes when starting the program
- Unable to access Brighton University Citrix Portal
- Can some commands be executed each time Stata is started?
- Chrome will not load Java or Silverlight.
- SPSS or AMOS Authorisation Error
- Where can I get the SPSS manuals from?
- How do I access Adobe Spark
- Account error displayed in Microsoft Office 2013
- How can I use languages such as Chinese, Japanese, Arabic and Korean on a PC at Sussex?
- Is it possible to install our own software on IT Services PCs?
- Can I install Python packages on a university cluster Windows computer?
- How can I pin a shortcut to the Start menu or Taskbar in Windows?
- What text to speech software available?
- Which software can I use for mind mapping / brainstorming?
- I am a student, how can I get Microsoft Office to use at home?
- Can I install or uninstall additional software on my managed computer?
- Why can't I install software on my Mac?
- What assistive software is available on campus for users with disabilities or learning needs?
- Can I obtain NVivo, qualititative analysis software, to install on my own computer?
- Can I obtain ArcGIS, geographic information system, software to install on my own computer?
- Can I obtain LabVIEW software to install on a university machine?
- How can I enlarge what I see on my computer screen on Windows?
- I am having problems installing Nvivo on my PC, what can I do?
- My screen display is upside down (on a PC). How do I correct this?
- How to install the Psychtoolbox for Matlab on a university computer
- I am a student, how can I get a copy of Matlab to use at home?
- Is there an EndNote Style for use by Sussex Students?
- Can I use the Zotero bibliographic software on an ITS Cluster PC?
- Does ITS provide FTP software for a MAC so that I can access my N: drive from home?
- In Mindview why are some options missing from the toolbar?
- How much space do I have left in my university Office 365 OneDrive storage?
- How can I access my G:drive files from my laptop or home computer?
- Why can't I find all the applications on the student desktop?
- Can I access Microsoft Azure Dev Tools (previously Imagine)?
- I have an error Error message Add-in template is not valid: N:\WindowsSettings\..\~Zotero.dot, how do I fix this?
- How can I get access to my University files from my laptop or home PC using WebDrive?
- How do I resolve issues with joining a Microsoft Teams External meeting such as with University of Brighton.
- SMART Notebook 'My Gallery' content missing in version 16.
- Can I get training in using NVivo?
- OneDrive is prompting me to "Remove files for all locations?" and I am not expecting this.
- Where are the Teams meeting recordings stored?
- How do I use Turning Point on my PC?
- When typing in Flash Builder a Lag is Observed after each Character is Entered
- What should I do if Adobe Reader crashes, stops responding or if I have other problems opening PDF documents using it?
- What reference software can I use at Sussex?
- Can I use Zotero with Word?
- How can I resolve the problems I have when running Ansys?
- Webdrive displays a licensing error.
- Why do I see "You don't have access to manage apps" when I open the Adobe Createive Cloud Desktop application?
- I've been having problems when using ZoomText with Firefox. Can anything be done?
- How can I resolve the problems I have when running AVL?
- Can I save my own templates to be seen in Word when I use the New option?
- QuickTime Media Causing Problems in Nvivo on Windows
- How to convert a Media File with VLC
- QuickTime Player availability on University Workstations
- You receive an error message when starting the SPSS License Authorization Wizard
- Missing dll Error when Launching Adobe Creative Cloud App
- How to add the Box tools on an ITS Staff PC?
- What apps can I use with Box?
- What should I do if Android Studio is prompting me to update on a student computer?
- How do I set up a web based survey using Qualtrics?
- Can I use the Bristol Online Survey software?
- How do I use my existing Bristol Online Survey (BOS).
- I have an Adobe VIP Subscription which is about to expire
- Can staff and students download Adobe Creative Cloud on personally owned devices?
- Adobe Acrobat DC on a managed workstation prompts for a username and password on launch
- How do I resolve Adobe Licensing errors on Windows computers?
- Configure WebDrive to connect to your Sussex OneDrive account
- How to start IPSA
- Visual Studio 2017 License Error/License Expired Issue
- Can Mindview be installed on personally owned computers?
- I receive a "not optimized..." message when running programs on a Mac
- Creating R Markdown and Notebook documents in R Studio on Campus Computers
- I've been asked to log in when I launched an Adobe application. What should I do?
- What apps are available in the Microsoft Store at Sussex?
- Storing OneNote Notebooks in OneDrive
- I am having problems Knitting to HTML documents in R Studio on University Windows computers
- I receive an error when I try to save an R Studio file
- I am having problems Knitting to PDF documents in R Studio on University Windows computers
- Are there any online videos for using Microsoft Teams?
- How can I transcribe audio recordings?
- How do I activate a license for IntelliJ Ultimate on a campus mac?
- Teams Calling user FAQ
- Why is an app not working from Software Hub?
- How to activate Autodesk Products on Personally Owned Devices and off Campus.
- Acrobat DC is missing the 'Fill & Sign' Option
- How do I create a Django project?
- Unable to open CMS documents fix
- How do I use or roll back the new Adobe Acrobat?
- Padlet FAQ
- Solidworks features missing
- Nvivo displays a License Expired Message
- SPSS fails to activate and displays a 'License not valid' message
Updated on 07 July 2025